In this video, you'll see how a new setting allows locked custom products to remain visible on your website even when they are out of stock. This gives customers the ability to discover special order items while providing you with more flexibility over the products displayed in your online store.
Enable Display of Locked Custom Products Regardless of Stock in Ecom Settings
Objective
This SOP explains how to update the Stock tab in Ecom Settings so locked custom products can still appear on the website even when they are out of stock. This helps maintain visibility for special order items and improves the shopping experience for customers.
Key Steps
1. Open the Stock tab in Ecom Settings 0:00
Navigate to E-commerce in the settings area.
Open the Stock tab.
Confirm you are in the correct settings section before making changes.
2. Locate the locked products display setting 0:06
Scroll to the middle of the Stock tab page.
Find the setting labeled Show locked products regardless of stock.
Review the setting to understand that it controls whether locked custom products remain visible when out of stock.
3. Enable the setting and save changes 0:22
Change the setting to Yes by checking the appropriate option.
Click Save Stock to apply the update.
Verify the setting is saved successfully before leaving the page.
Cautionary Notes
Do not forget to click Save Stock after enabling the setting, or the change will not take effect.
This setting affects product visibility on the website, so confirm it aligns with your catalog strategy before enabling it.
Use caution when displaying out-of-stock items to ensure customers understand they may be special order products.
Tips for Efficiency
If you manage special order items frequently, keep this setting enabled to reduce manual catalog adjustments.
After saving, spot-check the website to confirm locked custom products are displaying as expected.
Document this setting change in your internal process notes so team members know where to find it later.