The following video discusses checking the stock status of a product on an order line item in order to provide accurate information to customers regarding availability.
Checking Stock Status on an Order Line Item
Key Steps
Access the order containing the item you want to check.
Identify the item with red indicators showing insufficient stock.
Click on the button with a bunch of boxes to view detailed stock information.
Review the on-hand stock, allocated stock, stock on order, and net available inventory.
Check the stock in the ADC warehouse and RDC for additional information.
Click on individual blue items to view specific details such as purchase orders (POs) and expected arrival dates.
Cautionary Notes
Ensure to accurately interpret the stock status information to avoid providing incorrect details to customers.
Double-check the data to prevent miscommunication with customers regarding product availability.
Tips for Efficiency
Familiarize yourself with the different indicators and information displayed on the stock status screen to quickly assess availability.
Use the stock status details to set realistic expectations with customers regarding product delivery timelines.