Reversing a Refund Check

Look under advanced filters in the payment report to view only unpaid checks promised. (You may only reverse un-cut refund checks)

If the invoice is completed, reopen the order to enable the option to reverse the payment.

Once the order is reopened, go to the payment log or payment report and select the reverse payment option.

The payment will be reversed, showing a plus check to counteract the initial refund.

The balance owed will now show as negative, requiring you to create a new refund by taking payment.

Complete the process by creating a new refund for the reversed payment.

By following these steps, you can successfully reverse a customer refund check.