Handling NSF Checks Standard Operating Procedure
Objective
This SOP outlines the steps to effectively handle Non-Sufficient Funds (NSF) checks in the payment system.
Key Steps
Step 1: Reverse the Check 0:00
Access the customer's payment log or payment report.
Identify the check that needs to be reversed.
Step 2: Reopen the Order 0:16
If the order is closed, navigate to the order details.
Scroll to the bottom and click 'Reopen'.
Enter the reason as 'NSF reopen'.
Step 3: Reverse the Payment 0:33
Once the order is reopened, go to the payment history or payment log.
Select the 'Reverse Payment' option.
Step 4: Add NSF Charge 0:57
After reversing the payment, a balance will be due.
Add any applicable NSF charges to the order.
Step 5: Process New Payment 1:09
Accept a new method of payment (e.g., credit card or accounts receivable).
Ensure the balance owed is processed.
Step 6: Handling Accounts Receivable Payments 1:34
Access the payment report to find the accounts receivable payment.
Step 7: Reverse Accounts Receivable Payment 1:45
Select the payment and hit 'Reverse Payment'.
Step 8: Charge NSF on Invoice 2:03
To charge an NSF fee, create an invoice for the charge.
Step 9: Reopen Original Order for NSF Charge 2:14
Reopen the original order to add the NSF charge and push it to accounts receivable.
Cautionary Notes
Ensure that all reversals and charges are documented properly to maintain accurate records.
Double-check the payment methods accepted to avoid errors during processing.
Tips for Efficiency
Familiarize yourself with the payment system interface to navigate quickly.
Keep a checklist of steps to follow for handling NSF checks to streamline the process.