Step 1: Access Customer Payment Log 0:18
Navigate to the customer's Payment Log and Customer Inquiry.
Locate the Payment Details section.
Step 2: Reverse a Check Payment 0:39
Click on the Payment ID to access the specific check payment.
Hit the 'Reverse Payment' button to initiate the reversal.
This action will automatically reopen the accounts receivable items that were paid.
Step 3: Reverse a Visa Payment 1:07
Access the payment log to find the Visa payment of $150.
Go to Accounts Receivable and select 'Pay'.
Enter '-$150' in the payment amount field and hit 'Enter'.
Step 4: Show Paid Accounts Receivable 1:30
Click on the 'Show Paid AR' option to view previously paid invoices.
Step 5: Find the Invoice to Reverse 1:40
Locate the invoice number that you wish to reverse.
Enter negative amount in the payment amount field and click 'Apply'.
Step 6: Confirm Payment Details 1:52
Select your location and ensure the date matches the original payment date.
Choose original payment method.
Step 7: Process the Payment Reversal 2:07
Click 'Process Payment' to complete the reversal.
This will reopen the AR invoices associated with the payment.
Cautionary Notes
Ensure that all details (amount, date, location) match the original transaction to avoid discrepancies.
Double-check the invoice number before applying the reversal to prevent errors.