Using the Scan Feature in PocketScan📱
Objective
To provide a clear and concise guide for team members on how to effectively utilize the Scan feature in the PocketScan app for product identification, status updates, and information retrieval, ensuring accurate task execution and improved productivity on the sales floor.
Key Steps
Open the PocketScan App: Locate and tap the PocketScan app icon on your device.
Access the Scan Feature:
Find the "Scan" icon at the bottom of the app interface.
Tap the "Scan" icon to open the scanning screen.
Scan the Product:
Point your device's camera at the ID number, partial model number, or scan code on the product or box.
Ensure the code is clearly visible for accurate scanning.
Review the Results:
After scanning, observe the shortcuts that appear on the screen.
Choose one of the following options based on your needs:
Create a Transfer: If the item needs to be moved, select the transfer option.
Change Status: Update the product's status as required.
View History: Tap the history button to see the complete history of the scanned item, including movements, receipts, and orders.
Look Up Model Number: To retrieve specifications and features, select the lookup option. This will pull information from the internet.
Utilize Information:
Use the information retrieved to assist customers effectively, answering any questions regarding product specifications or history.
Repeat as Necessary: Continue scanning additional products as needed throughout your shift.
Cautionary Notes
Ensure that you are scanning the correct product to avoid confusion and errors in data retrieval.
Be aware of your surroundings while scanning to avoid accidents or disruptions on the sales floor.
If the scan does not work, check the visibility of the code and try again.
Tips for Efficiency
Familiarize yourself with common product codes and model numbers to speed up the scanning process.
Practice using the app during quieter times to build confidence and proficiency.
Keep your device charged and ready to use to avoid interruptions during customer interactions.
Regularly update the app to ensure you have the latest features and improvements.
By following these steps, team members can effectively use the PocketScan app to enhance customer service and streamline operations on the sales floor.