The following video discusses handling LEO orders. It explores the attributes of a LEO order and the steps in placing a LEO order.
How to Create a LEO Order for Direct Ordering with ADC
Overview
A LEO (Locate/Locate Exception Order) is used when you want to order a product that is not currently carried by ADC. While the ordering process is similar to placing a standard direct order, LEO orders are not guaranteed to be fulfilled, as product availability must first be confirmed.
Method 1: Create a LEO Order from Search Results
Step 1: Search for the Product
Search for the product you want to order.
If the product is not carried by ADC, it will be eligible for a LEO order.
Step 2: Select Order Now
Click Order Now next to the product, just as you would for a normal direct order.
Step 3: Confirm You're Creating a LEO Order
A LEO order screen will appear. You'll notice:
A yellow background
The word LEO displayed prominently at the top
These visual indicators confirm that you're creating a LEO order, not a standard direct order.
Note: LEO orders are requests only. Because the product is not stocked by ADC, there is no guarantee the item can be sourced or fulfilled.
Step 4: Complete the Order
Review or update any order fields as needed.
Click Place LEO Order to submit your request.
Method 2: Create a LEO Order from the Product Detail Page
Step 1: Open the Product Details
Click the product to open its Detail View.
Step 2: Select LEO
Instead of an Order Now button, you'll see a LEO button.
Click LEO.
Step 3: Submit the Order
The same LEO order screen will appear.
Review the order information.
Click Place LEO Order to submit.
Summary
You can create a LEO order in two ways:
From the search results by selecting Order Now.
From the product detail page by selecting LEO.
In both cases:
The LEO order screen is identified by a yellow background and LEO heading.
Review your order information.
Click Place LEO Order to submit.
Important Reminder
LEO orders are intended for products not carried by ADC. Because these items must be sourced separately, submission of a LEO order does not guarantee the product will be available or fulfilled.