Fixing Duplicate AR Account: Step-by-Step Guide
Choose the AR Account to Keep
Decide which account to keep (e.g., MATC1).
Reopen Original Invoices
Access original invoices in MATC2 and MATC3 for adjustments.
Adjust Payments on the Original Invoice
Use "Take Payment- Accounts Receivable" to adjust payments.
Apply negative values to back out payments from the duplicate AR account
Repost to the Good AR account
Apply Negative Balances to Positive balances In AR aging
Process AR account payments with zero dollar
Use the Negatives against the positives to close both balances.
Select payment method (e.g., cash) and process payments to clear open invoices.
Delete AR Customer
Delete the AR customer associated with the duplicate account.
Merge Accounts under Customer Inquiry
Access "Merge Customer Inquiry" to merge accounts.
Select the good account (e.g., MATC1) as the primary account to merge duplicate information into.
Merge duplicate accounts (e.g., MATC2 and MATC3) into the chosen primary account.
Ensure all AR information is cleared up before finalizing the merge process
