Users can now ignore unreconciled credit card transactions that would otherwise prevent them from completing a reconciliation session. The new Ignore Transaction option provides two choices: Ignore Forever, which permanently removes the transaction from reconciliation, or Ignore for This Session, which temporarily hides it until the next reconciliation session. This gives users more flexibility when a transaction cannot be matched or resolved immediately.
SOP: Ignoring Unmatched Credit Card Transactions During Reconciliation
Objective
This SOP explains how to handle credit card transactions that cannot be matched or reconciled during a reconciliation session. It allows the user to either ignore a transaction for the current session or permanently remove it from reconciliation so the rest of the session can be completed without delay.
Key Steps
1. Identify an unreconciled transaction 0:00
During credit card reconciliation, review each transaction for a match.
If a transaction cannot be matched or reconciled, do not stop the entire session.
Determine whether the transaction should be set aside temporarily or removed permanently.
2. Continue reconciliation without resolving the transaction immediately 0:10
If one transaction is preventing completion of the reconciliation, use the ignore option instead of leaving the session unfinished.
This allows you to complete the reconciliation process even when one item remains unresolved.
Use this approach when the transaction can be addressed later or does not need immediate action.
3. Use the Ignore Transaction icon 0:31
Navigate to Accounts Payable > Credit Cards.
Locate the transaction that cannot be reconciled.
Select the Ignore Transaction icon next to that transaction to open the available options.
4. Choose whether to ignore the transaction permanently or for the current session 0:42
After selecting the icon, choose one of the following:
Ignore Forever: Permanently removes the transaction from credit card reconciliation.
Ignore for This Session: Hides the transaction only for the current reconciliation session.
Select the option that matches the business need before proceeding.
5. Understand the impact of ignoring forever 0:56
Use Ignore Forever only when you are certain the transaction should never be reconciled.
This action cannot be undone.
Once ignored forever, the transaction cannot be brought back into credit card reconciliation.
6. Complete the session and monitor ignored items as needed 1:05
If you choose Ignore for This Session, finish the current reconciliation session normally.
The transaction will remain hidden only for that session and will reappear in future sessions.
Review reappearing transactions in later sessions to determine whether they can be reconciled at that time.
Cautionary Notes
Ignore Forever is permanent and cannot be reversed.
Do not use permanent ignore unless the transaction is confirmed to be excluded from reconciliation.
Ignoring a transaction for the session does not resolve it; it only hides it temporarily.
Ensure unresolved transactions are reviewed later if they reappear in future sessions.
Tips for Efficiency
Use Ignore for This Session when you need to finish reconciliation quickly and can address the transaction later.
Reserve Ignore Forever for transactions that are confirmed to be non-reconcilable.
This feature helps prevent one problematic transaction from delaying the entire reconciliation process.
Review unresolved items after the session so they do not become overlooked.