Reviews managers can now set the email address that review requests are sent from, giving greater control over customer communications. This ensures messaging aligns with your brand or department standards, improves trust and recognition for customers receiving requests, and helps maintain consistent communication across review campaigns.
Configure a Consistent From Email Address for Review Requests
Objective
This SOP explains how to set and verify the email address used as the sender for customer review requests. Following these steps helps maintain a professional, recognizable brand identity across all review outreach.
Key Steps
1. Open Review Request Settings 0:11
Navigate to Point of Sale Settings.
Select the Locations tab.
Locate Review Request Settings for the relevant location.
Use the location-specific settings area to manage the sender email for review requests.
2. Access the Location’s Customer Review Settings 0:18
Find the star icon next to the location you want to update.
Click the star to open that location’s customer review settings.
Confirm you are editing the correct location before making changes.
3. Enter and Verify the From Email Address 0:25
In the From Email section, enter the email address customers should see as the sender.
Click Verify to validate the email address.
Wait for the system to confirm verification.
Once verified, the email address will be used as the from address for review requests.
4. Save the Changes 0:43
Click Save before leaving the screen.
Confirm the settings were saved successfully.
Use the verified email address consistently to create a cohesive customer experience across all review outreach.
Cautionary Notes
Do not leave the page without saving; unsaved changes may be lost.
Only use an email address you control and can verify to avoid delivery or sender issues.
Double-check the location before updating settings so the correct business location uses the intended sender email.
If verification fails, re-enter the email carefully and try again before proceeding.
Tips for Efficiency
Prepare the approved sender email address in advance to reduce setup time.
Use a brand-recognizable email address to improve customer trust and consistency.
Update and verify sender emails for each location during the same session to streamline administration.
After saving, send a test review request if available to confirm the sender displays correctly.