HomeSource Pay User Guide

WELCOME to HomeSource Pay. This documentation has updated information on everything HomeSource Pay. If you are looking for anything specific, please refer to the chapters that are hyperlinked.

HomeSource is designed to streamline your payment processes. Gary here in this article will introduce the basics of HS Pay (HomeSource Pay)

Benefits of HomeSource Pay:

Within the article you’ll learn:

“Please refer to the link above”

For Wi-Fi setup, please refer to this Video

This video showcases the wired terminal setup

The Link provided covers Credit Cards and Send for Pay.

https://centerspec.atlassian.net/servicedesk/customer/portal/3/article/3611099147

Primary Video:

Short Version of Video:

To effectively process credit card payments using the Home Source Pay live credit card system.

https://centerspec.atlassian.net/servicedesk/customer/portal/3/article/3610411011

Primary Video:

PAX A35

Record-Breaking Android PINPad

Next generation Android 10 Multilane PINPad, designed for tier 1 retailers. Packed with the latest payment industry security standards including PCI PTS 6.x and contactless certifications, the A35 has a large, vivid touchscreen and a fast processor.

PAX A77

a. Identify the issue.

b. Check for updates

c. Restart the device to make sure

InterchangePlus Pricing Model: This is a transparent pricing model used in credit card processing. The "Interchange" refers to the fee that credit card companies (like Visa and MasterCard) charge for each transaction. The "Plus" part is the additional markup by the payment processor that provides the service to the merchant. This model is favored for its transparency, as merchants can see exactly what the card networks are charging and what markup the processor is adding.

Fee Billing Frequency (Per Transaction): This indicates that the merchant will be billed fees on a per-transaction basis. This is a common approach where each individual transaction incurs a certain cost, allowing merchants to easily attribute processing costs to individual sales.

Charge Payfac Fees on Refunds (True): This suggests that if a customer is refunded for a transaction, the Payment Facilitator (Payfac) will still charge a fee. Payfacs are third-party providers that simplify the merchant account enrollment process and may provide a suite of payment-related services. Charging fees on refunds can be a point of consideration for businesses with high return rates.

Amex Status (OptBlue): American Express has different programs for merchants, and OptBlue is one of them, typically aimed at small to mid-sized businesses. It allows these businesses to accept Amex cards with potentially lower rates than traditional Amex merchant accounts.

Transaction Fee: For each transaction processed, there is no fixed fee added. This is good for the merchant because they are not paying a fee on top of the percentage rates for every transaction made.

Batch Fee: At the end of the day, transactions are usually grouped together in a "batch" and processed. Some providers charge a fee for this service, but in this case, there is no batch fee.

Monthly Fee: This is a fixed cost the merchant must pay each month regardless of transaction volume. Monthly fees often cover the basic use of the provider's payment processing service, customer support, and account maintenance.

Chargeback Fee: When a customer disputes a transaction, a chargeback occurs. The fee here is quite steep, which suggests that the merchant will want to have clear policies and excellent customer service to minimize disputes, as each chargeback can be costly.

ACH Return Fee: ACH transactions are electronic payments made through the Automated Clearing House network. An ACH return can occur if there are insufficient funds or incorrect account details, among other reasons. This profile shows no fee for ACH returns, which can be beneficial for the merchant in terms of cost savings when an ACH payment fails.

Gateway Fee: This fee is for using the payment gateway, which is the technology that captures and transfers payment data from the customer to the acquirer. It's essentially the online version of a physical point-of-sale terminal in a store. A monthly gateway fee is common in the industry.

Debit Adjustment Fee: This would typically apply to adjustments made to debit transactions after they have been processed. No fee here means no extra charges for such adjustments, which can happen for various reasons, such as a customer being accidentally overcharged.

ACH Transaction Rate and Fee: No additional percentage rate or fixed fee is charged for ACH transactions, making it a potentially attractive payment method for the merchant to accept due to the lack of extra costs.

Card Present Transactions: Rates for transactions where the card and cardholder are physically present. Here, there's a relatively low rate (0.20%) plus a small, fixed fee ($0.10) for each major card brand, which is quite competitive. This would apply to retail, restaurants, and other in-person services.

Card Not Present Transactions: These typically occur in online shopping, over the phone, or mail order. For credit cards like Visa, MasterCard, and AmericanExpress, there are no extra fees, which is highly beneficial for e-commerce businesses. However, debit card-not-present transactions still incur the same fees as card-present ones.

Visa/MasterCard/AmericanExpress/Discover/Debit: These are the payment networks for which the processing costs are specified. It’s common to see different rates for different networks as each has its own cost structure and the merchant's agreement may vary for each.