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Correcting PO Billing Errors

Updated over 3 weeks ago
  1. Identify the Error 0:00

  • Determine if you billed a Purchase Order (P.O.) to the wrong vendor or entered the wrong amount.

2. Delete the Incorrect Invoice 0:13

  • Locate the incorrect invoice associated with the P.O.

  • Delete the invoice to allow for a new billing.

3. Create a New Invoice 0:28

  • Navigate to Plus Invoice.

  • Select the correct vendor (e.g., Wells Fargo).

  • Enter the correct billing date and amount.

4. Set Terms and Post to Accrued Payables 0:41

  • Ensure the terms codes are correct.

  • Post the new invoice.

5. Add Shipping Charges (if applicable) 1:01

  • If there are any shipping charges, include them in the new invoice.

6. Save the New Invoice 1:12

  • Save the new invoice and enter the invoice number.

7. Reconcile Serial Numbers 1:23

  • Look up the purchase order to find attached serial numbers.

  • Reconcile each serial number to the new invoice:

    • Select the serial number.

    • Choose the corrected invoice.

8. Verify the New Invoice 2:10

  • Check the invoices for the correct vendor (Wells Fargo).

  • Ensure that the billed inventory shows the reconciled items.

9. Delete the Old Invoice 2:24

  • After confirming the new invoice is correct, delete the old, incorrect invoice.

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